FAQs

Travellers often have the same concerns and you can find answers to commonly-asked questions below. If you can’t find what you’re looking for in our FAQ, please view our T&C or contact us

Booking

  • Each Villa is extremely spacious, including a king-size bed, spa bath for two, electric fireplace, air conditioning, balcony, lounge and dining area, coffee machine, kettle, toaster, microwave and mini fridge. None of the Villas have twin beds, but trundle beds can be added for an additional cost


    Pethers House is a four-bedroom house featuring three bedrooms with king-size beds and one bedroom with a single bed and pull-out bed. It also includes a fully equipped kitchen, living and dining areas, log fireplace, BBQ, wrap-around verandah, laundry, air conditioning in the living area and a heater in the main bedroom

  • The easiest way to experience what Pethers has to offer is to book one of our special packages. The Ultimate Escape, which includes dinner, a romance upgrade and massages, is very popular. The Weekend and Mid-Week Getaway packages are also favourites; they include dinner. The Wellbeing and Relax & Dine packages offer a wide range of extras over a 3 day period allowing an additional day to chill and relax. There is also a special Romance & Relaxation package. Please see Book a Package

  • A complimentary light breakfast is included with all Villa stays and delivered to your Villa each morning around 8:30am. Prior to your arrival, we will email our breakfast menu so you can select your preferred options.  Please note that breakfast is not included for Pethers House as it has a fully equipped kitchen

  • Our Villas are designed exclusively for adults, making them ideal for couples and romantic getaways. Pethers House is our separate four-bedroom accommodation, perfect for families and groups of all ages. For weddings and certain other group events, or where all the accommodation is booked, children are welcome in the Villas

  • There is a 2 night minimum for the Villas on the weekend (Friday, Saturday or Sunday nights) and for Pethers House. One night stays in the Villas are welcome Monday through Thursday nights 

  • Apart from group bookings, all other bookings require a 50% deposit on booking as confirmation, with the balance payable on arrival.  For group bookings, please refer to the terms and conditions of your booking confirmation.

  • Mastercard, Visa, bank transfer or cash

  • For standard accommodation bookings made directly with Pethers, cancellations made more than 7 days before arrival receive a full refund. Cancellations within 7 days of arrival incur a one-night accommodation charge, while cancellations within 48 hours of arrival are charged the full booking amount. Packages, special offers, group bookings and reservations made through third-party booking platforms may have different cancellation conditions. Please refer to the terms provided with your booking confirmation

Stay

  • Check-in is 2pm for the Villas and 3pm for Pethers House
    Check-out is 11am for the Villas and 10am for Pethers House

    Group check-outs are 10am
    We will always strive to enable an early check-in, but can’t guarantee it and an early check-in fee may apply. Please call us prior to arrival to see what can be arranged

  • Please bring your drivers licence or passport and a valid credit card

  • Follow the signs along the driveway. Reception (for both the Villas and Pethers House) is at the end of the driveway. Typical reception hours are from 9am to 5pm, but there will be a team member nearby from 7:30am each morning and till 9pm Thursday to Saturday nights

  • If you are planning to arrive after 5pm, please contact the team prior to your arrival date so we can organise access and provide you with the necessary arrival information

  • Not yet, but we’re working on it

  • If you booked directly with us, please email your proposed new dates to us at retreat@pethers.com.au. If you booked through a third-party, you can either contact them or send us an email with the proposed new dates


  • Villas are serviced for stays longer than two nights, but please do not hesitate to contact Reception if you need anything during your stay

  • We do not have a designated luggage storage area that is secure. Where possible, we will assist by storing your luggage at Reception, but please note that items are left at your own risk

  • Yes, there is free Wi-Fi in the Villas, the House and the Lodge/restaurant

  • Yes, one of the Villas has fully equal access. Pethers House is wheelchair friendly. Please note that, although the House main bathroom is very large, it is not equal access.

  • Registered assistance animals are welcome in accordance with applicable requirements. Pets are not otherwise permitted, except for weddings and certain other special events. Please confirm with our team at the time of booking

  • There is a designated smoking area outside the main reception, but smoking is strictly prohibited in all other areas of the property, including the Villas, House, Lodge and grounds. Fees are charged if cleaning is required due to smoking in accommodation

Dine

  • Our restaurant opens for dinner Thursday through Saturday nights, with sittings at 6:00pm and 6:45pm

  • Bookings are essential to dine at Pethers restaurant as there are a limited number of tables. You can book online here https://pethers.com.au/dine/

    Please note that the restaurant closes periodically for private functions. It’s always best to check online or call ahead if you are planning to dine with us

  • Yes, our restaurant is fully licensed.

    Guests may not bring their own alcohol into the Lodge or restaurant.

  • We will always do our best to accommodate dietary requirements where possible.

    We can generally accommodate vegetarian and gluten-free requirements. For other allergies, intolerances or specific dietary requirements, please contact us as far as practical in advance so we can confirm that we can accommodate your needs. While every care is taken, we cannot guarantee that all dietary requirements or allergies can be accommodated.

  • Yes. Non-resident guests are very welcome to dine at our restaurant; however, advance bookings are essential.

  • We can deliver platters, sandwiches and drinks to your Villa, but full meals are only available in the restaurant. We have a small curated Pantry showcasing locally sourced produce which can be purchased for use in your Villa or to take home. 

Experiences

  • Yes. We offer a range of optional extras that can be added to your stay, including our Romance Upgrade, cheese and antipasto platters, picnics, massages and wellness experiences. If you are staying Thursday, Friday or Saturday night, a superb dinner by the fireside overlooking the rainforest is perfect for any special occasion. 

  • Our Romance Upgrade includes a bubble-filled spa for two, rose petals, candles and sparkling wine on ice, beautifully prepared in your Villa for your arrival. Please provide your approximate arrival time at least a few days prior to your arrival so we can have everything set up. If you are arriving after 5pm, please let us know and we’ll prepare the elements of the Romance Upgrade and leave everything you need to complete the spa set-up when you are ready to enjoy it

  • The simplest way is to book one of our packages that includes the extras you like. Alternatively, you can add the experience through the Book A Treat button on the Wellness page or Reserve a Table button on the Dine page, or call our friendly team on +6175545 4577

  • Yes, we always recommend booking well in advance as treatments are subject to therapist availability and the restaurant is often fully booked

  • The therapists come to your Villa or the House

Parking & Transport

  • Yes, free on-site parking is available for guests staying in the Villas and Pethers House, as well as guests visiting the restaurant. There is a special car park for Villa guests just before the Reception area and a carport and large driveway at Pethers House. The guest/restaurant car park is on the left at the very end of the drive

  • Main Street is about 15 minutes walking distance and 3 minutes by car. Other places of interest are mainly within 5-15 minutes by car, including Gallery Walk 7 minutes

  • On Main Street, about 3 minutes away

  • On Main Street, about 3 minutes away, or at Thunderbird Park, about 10 minutes

  • Yes, but availability on Tamborine Mountain can be limited. We recommend arranging and booking you transport well in advance or hiring a car for your visit 

  • Yes, though many guests hire a car or come by Uber

  • Yes, we can provide names of tour operators and provide complimentary tastings to certain vineries or distilleries

After Hours & Emergencies

  • Our after hours number is +6175545 4577. The after hours service will contact our Operations Manager or one of the team, and we’ll get back to you as soon as possible. Most issues can be sorted out over the phone, but we will endeavour to have a team member come to site for any emergency. Please note call out charges may apply

  • Please contact Reception or any member of our team during the day. If it happens after hours, please call on +6175545 4577, leave your name and Villa number, and we’ll get back to you as soon as possible. Please note fees apply for key replacements

  • Mount Tamborine Chempro Chemist on Main Street (3 minute drive)

    Tamborine Mountain Medical Practice on Main Street (3 minute drive)

Groups

  • Certainly. Please contact our Weddings and Events Team at weddings@pethersrainforestretreat.com, and they can help tailor an experience for your group.

  • Yes. Exclusive-use options may be available for groups and special events.

    Please contact our Weddings and Events Team at weddings@pethersrainforestretreat.com to discuss your requirements and available options.