Terms

General

  • Pethers is designed exclusively for adults
  • Each Tree House caters for a maximum of 2 adults. All rates are for 2 guests
  • Smoking is strictly restricted to the designated area within the car park. There is no smoking in Tree Houses, within the Main Lodge or within other areas of the property.
  • Pets are not permitted on the property
  • Reservations are subject to availability and actual pricing at the time of booking
  • Pethers Rainforest Restaurant is fully licensed and alcohol may not be taken into the Main Lodge by guests

Bookings

  • All Standard bookings require a 50% deposit as confirmation
  • Promotional bookings require payment in full to confirm booking and are non-refundable
  • Discount Code bookings require a 50% deposit as confirmation and are non-refundable
  • Photo ID and a valid credit card imprint are required on arrival
  • The balance of payment including all incidentals is payable on departure

Payment

  • All bookings require a payment of 50% deposit for confirmation
  • Promotional bookings require payment in full/voucher verification to confirm booking
  • Massages cancelled within 24 hours of the scheduled appointment will incur a 100% cancellation fee
  • Dinner reservations that result in a no show will incur a $15 charge.
  • If deposit or final payment is not received by the due date, Pethers Rainforest Retreat reserves the right to cancel the booking. Confirmation and invoices are subject to re-issue if incorrect through error or omission and the guest accepts the liability to then pay the correct cost or to decline to retain the reservation

Payment Options

  • Standard Payments accepted include:
    • Mastercard & Visa - Credit and Debit Cards
    • American Express Credit Cards
    • Internet or Bank Transfer
    • American Express incurs a 3% surcharge
    • Personal Cheques are not accepted

Cancellation & Refund Policy 

  • Promotional and Discount Code bookings are non-refundable
  • Cancellations or changes made within 7 days prior to arrival are subject to 1 nights cancellation charge
  • Cancellations within 48 hours are not refundable and balance of payment will be debited from issued credit card
  • No shows and cancellations after check in - will be subject to a 100% cancellation fee
  • If after arrival guests are dissatisfied with any aspect of their accommodation & decide to terminate their stay, the amount to be refunded, if any is at the total discretion of the property manager
  • Once payment has been made, there will be no refund. Any residual balance paid (after the applicable fees are deducted) may be held in credit towards future bookings at Pethers Rainforest Retreat. This credit can only be held for a maximum period of 6 months from the day the booking is cancelled. To redeem moneys held in credit, customers must call Pethers on 0755 454 577 prior to the expiry of the 6 months to rebook another stay. Moneys not redeemed at the expiry of the 6 months will be forfeited in their entirety to Pethers Rainforest Retreat. Bookings held over in credit will be completely at the discretion of the property management. Administration fees may be applied
  • All cancellation and refund requests must be in writing and submitted by email to retreat@pethers.com.au
  • Not applicable to Weddings and Events (refer to Wedding Kit for Cancellation & Refund Policy)

Rates and Changes

  • Rates quoted on this website are in Australian Dollars and are subject to change at any time, and may not apply to Public Holidays, Christmas, New Years and Easter periods
  • Rates are inclusive of GST where applicable
  • Minimum length of stay restrictions may apply to certain rates
  • The price of your vacation cannot be guaranteed until full payment is received
  • All prices and other payments and conditions should be confirmed at the time of booking

Check-in and Check Out

  • Standard check in time is 2.00pm
  • Standard check out time is 11.00am
  • Late check out is at the total discretion of the property manager and is subject to availability and must be requested the night before check out
  • Late check out after 11.00am will incur additional charges applied to your hotel account: After 2.00pm the full daily rate applies

Amendments to Terms and Charges

  • All amendments to dates and room types are subject to availability and rate at the time of amending your reservation

Security Deposits and Photo I.D. required on check-in

  • An acceptable form of photographic identification will need to be produced at the retreat prior to check in
  • A credit card authorisation (pre-auth) or imprint will be required at time of check in and may be used to cover incidental items such as (but not limited to): beverages, meals, massage treatments, any breakages or damage incurred during your stay, or cleaning charges in excess of the normal level of cleaning
  • The property pre-authorise all credit cards upon arrival. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents
  • The property may pre-authorise a credit card for any charges we determine that the guest may be likely to consume during their stay. This may also include an amount to cover a security bond / deposit for damages
  • The pre-authorised amount is set aside by the credit card company for a period of up to 14 days
  • The pre-authorisation will affect your available funds balance or spending limit
  • For more information on this practice we suggest the cardholder contact their card issuer. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank, and cannot be negotiated
  • Where a credit card is not available a minimum $200.00 cash deposit will be required. Please contact reception prior to your arrival to confirm charges

Accommodation

  • Whilst care is taken to ensure that the description of facilities and services of Pethers Rainforest Retreat is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the guest in choosing Pethers, it is advisable that the guest checks this with Pethers directly, or their travel consultant, at time of booking. Pethers Rainforest Retreat cannot be held liable for omissions or errors, whether temporary or permanent of the property's facilities and services
  • Room photos shown on this web site, or on any marketing material created to promote Pethers, may not be specific to actual room allocated. Photos are indicative only. Accommodation facilities listed may not apply to all room types
  • A Tree House catering for disabled access is located within the property and may be available for guests. Please contact Pethers in advance of your booking

Special Requests

  • Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee

Gift Certificates

  • Pethers Rainforest Retreat Gift Certificates are available for purchase
  • Payment in full is required prior to the issue of a Gift Certificate
  • Gift Certificates are valid for a period of 6 months from the date of issue and are non-refundable
  • Additional values cannot be added to existing certificates however, additional certificates can be purchased
  • Gift Certificates may take up to 5-7 days for processing (subject to Australia Post)
  • Pethers Rainforest Retreat does not accept any responsibility for lost or stolen certificates

Responsibility

  • Every effort is made to ensure that information displayed on this website is correct
  • Information and rates are subject to change without notice
  • Some images displayed on the website may be representative only
  • Pethers Rainforest Retreat only accepts instructions on the above terms

Contact Us